Refund Policy

Last Updated: 01/11/2023

Welcome to lptonline.com! This Refund Policy outlines the terms and conditions for refunds on course purchases made through our platform.

Eligibility for Refund

1. Course Refunds

• Within the Cooling-off Period: Users are eligible for a full refund if they request a refund within 30 days from the date of purchase. The cooling-off period is intended to allow users to evaluate the course content and delivery.

2. Non-Delivery of Course

• Non-Delivery: In the event that the course materials are not accessible due to technical issues or other reasons beyond the user’s control, a full refund will be issued upon verification of the issue.

Refund Process

1. Refund Request

• Submit a Request: To request a refund, users must contact our support team at support@lptonline.com and provide details such as the order number, the reason for the refund, and any supporting information.

2. Verification

• Review Process: Refund requests will be reviewed, and users may be asked for additional information to assist in the verification process.

3. Refund Notification

• Notification: Users will be notified of the approval or rejection of their refund request via the email address provided during the registration or purchase process.

4. Refund Issuance

• Refund Processing Time: Approved refunds will be processed within 7 business days. The time it takes for the refund to be credited to the user’s account may vary depending on the payment method and financial institution.

Exclusions

• Non-Refundable Items: Certain items, including but not limited to promotional offers, bundled courses, and courses purchased during special events, may be exempt from refunds. Any such exclusions will be clearly stated at the time of purchase.

Contact Us

If you have any questions or concerns about our refund policy, please contact us at support@lptonline.com.

Thank you for choosing lptonline.com for your online learning journey!